Terms & Conditions

These terms and conditions are effective from 1st  July 2008 until further notice.

These terms and conditions apply to orders made on the Green Pantry website or verbally. These terms and conditions do not apply to Green Dog Food or Green Pantry  products purchased from a retailer/reseller or distributor.

NatureVito Ltd will process your order within one working day of receipt. A shipment will usually take up to two to three working days for arrival.

In the unlikely event that any of the products are not in stock, delivery may be delayed. We will keep you informed via email/telephone of the progress of your order and offer you a partial shipment.

We only deliver within the United Kingdom. We do not deliver to Channel Islands. For international shipments, please contact Green Dog Foods customer helpline on 0203 174 0093.

Within UK mainland areas, if the total order weight value is 24kg or more, postage and packing is free. If the total order weight value is less than 23kg we will charge an additional shipping fee of between £2.50 and £3.50, dependant on items purchased.

Additional delivery charges are applied to all orders for Ireland, the Highlands, and Islands. Charges are dependent on number of boxes, and weight of each box. Please call us on 0203 174 0093 for a quote.

Should delivery be undertaken in several stages for technical or logistic reasons, shipping costs will only be applied once.

At NatureVito Ltd we want you and your pet to be delighted with our products.

If for any reason you want to return a product please email info@greendogfood.co.uk or call us on 0203 174 0093

If upon receiving your order, you or your pet is not satisfied for any reason, please contact us at: info@greendogfood.co.uk

As long as the order is returned to us in its original condition within seven days of the delivery date, we will reimburse you for the full value of the order.

This returns policy does not affect your statutory rights.

This agreement is governed by English law and the exclusive jurisdiction of the English courts will apply to this agreement.